PingMaster

Privacy Policy

Last updated: June 12, 2025

1. Introduction

PingMaster ("we", "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our uptime monitoring service.

2. Information We Collect

We may collect the following types of information:

  • Account data: name, email address, and authentication identifiers when you register or sign in (including via Google OAuth)
  • Monitoring configuration: URLs, hostnames, ports, and check settings you configure for your monitors
  • Check results: response times, status codes, and error messages from monitoring probes
  • Usage data: logs, IP addresses, and browser information for security and service improvement

3. How We Use Information

We use collected information to:

  • Provide, operate, and maintain the monitoring Service
  • Send alerts and status page notifications you configure
  • Authenticate users and enforce access controls
  • Improve reliability, security, and product features
  • Comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share data with service providers (such as hosting, email delivery, and authentication providers) who process data on our behalf under contractual obligations. Public status pages may display aggregated uptime information you choose to publish.

5. Data Retention

Check results and account data are retained according to your plan tier and operational needs. You may request deletion of your account and associated data subject to legal retention requirements.

6. Security

We implement reasonable technical and organizational measures to protect your data, including encryption in transit, access controls, and row-level security in our database. No method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, export, or delete your personal data. Contact us to exercise these rights.

8. Cookies

We use essential cookies and similar technologies for authentication and session management. These are required for the Service to function.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date.

10. Contact

Privacy-related questions may be sent to [email protected]. See also our Terms and Conditions.